Thank you for choosing Sundarban Bubai Travels. We understand that travel plans can change unexpectedly, and we want to ensure clarity and fairness in our cancellation and refund process. Please review our policy below:
1. No Refund Within 15 Days of Travel Date For cancellations made within 15 days of the scheduled travel date, no refunds will be issued. However, we will offer the option to reschedule your package to a later date, based on availability. • The rescheduling request must be made at least 7 days before the original travel date. • Rescheduling is subject to availability and may incur additional charges depending on the new booking and seasonality.
2. Medical Emergency Exceptions If you are unable to travel due to a medical emergency, we will review your case individually. In such cases, you may be eligible for a full or partial refund or an option to reschedule, provided that appropriate documentation (e.g., doctor’s note or hospital report) is provided.
3. Rescheduling Option If you cannot travel on the original date, we offer the ability to reschedule your trip: • Rescheduling requests must be made at least 7 days before the travel date. • Any changes in travel dates are subject to availability and may incur additional fees based on the new booking.
4. Refund Process Refunds (where applicable) will be processed within 10-15 business days of receiving your cancellation or medical documentation.
5. Non-Refundable Fees Certain fees, such as processing or third-party booking charges, may be non-refundable. These fees will be communicated to you at the time of booking.
By booking with us, you agree to the cancellation and refund policy outlined above. We reserve the right to update this policy at any time. Any changes will be reflected on our website.
Contact Information
If you have any further questions or comments, you may contact us by
Email: contact@sundarbanbubaitravels.com
Thank you for choosing us. We truly value your trust in our services & look forward to helping you create memorable travel experiences.
